Subject: Re: Arabic Language Test - Noman Ayedh Ali Mozeb
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 15 Nov 2019 05:05:21 +0000

Yes

Sent from my iPhone

On 15 Nov 2019, at 10:24, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

Shall I forward it to client?

Regards,
Ayushi Verma
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 November, 2019 20:13:12
Subject: Re: Arabic Language Test - Noman Ayedh Ali Mozeb

Hi Ma'am,

Fauzan has evaluated the test and he ranked the candidate 8 out 10.

Regards,
Seeta Kunwar

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh" <[email-masked]<mailto:[email-masked]>>, "HR" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 14, 2019 7:23:57 PM
Subject: FW: Arabic Language Test - Noman Ayedh Ali Mozeb

Hi,

Please get this test evaluated internally and let me know the result asap.

Thanks

Regards,
Deeksha

From: Noman Ayedh Ali Mozeb <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 14 November 2019 at 6:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Noman Ayedh Ali Mozeb

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Noman Ayedh Ali Mozeb
Whats your first language       Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   The Solutions for this situation will be as follows: At first I’ll listen well to him , be patient and tolerant if he abuse or shout at me .Then I’ll offer my apology to the customer for this mistake &amp; delay his order that keeps him waiting  . I’ll do all my best to calm down him and be consent by making fast order urgently for him and deliver it to wherever he is . By doing this good behavior in this critical situation that makes him , happy ,consent and loyal for company’ s Customers services as it has important role at marketing strategy.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I have a bachelor degree in Marketing Department, Sana’a University, Yemen.

Training Several Courses online from UNICEF &amp; Cornel University
Training Course online from UNDP
Training Course online in Digital Marketing Fundamentals from Google.
Worked in Translation for many years.
Worked in Marketing , Advertising  and Public Relations.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      الفرق بين خدمات العملاء "الجيدة "وخدمة العملاء "الرائعة
هو ان الاولى بالكاد او من المحتمل ان تجعلهم راضيين عن الخدمة ولكن الأخيرة تجعلهم راضيين وسعداء وتغرس بهم الولاء للشركة والخدمة المقدمة منها فيتم المحافظة على العملاء بهذه الخدمة الرائعة المتميزة على الدوام
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        - أولاً :اللغةالعربية  لغتي الرسمية وأتحدثها وأكتبها بطلاقة وعندي الإلمام الشامل بقواعدها النحوية المختلفة
- ثانيا: إجادة اللغة الانجليزية كتابة ونطقاً وترجمة من والى اللغة العربية وكذلك اجادة قواعد اللغة الانجليزية
- ثالثاً :إمتلاك الخبرات والقدرات والمهارات في التسويق والعلاقات العامة وخدمة العملاء .
- رابعاً حب العمل وإتمام المهام المطلوبة والتميز بقدرة الاقناع لإرضاء وكسب العملاء وإجادة التفاوض الناجح في الصفقات وتحليل المشكلات الحالية والطارئة وإيجاد الحلول المناسبة في وقت وزمن مناسب جدا
- خامسا: العمل تحت روح الفريق الواحد والبحث عن أشياء ابداعية جديدة لطرق التسويق والاعلان التقليدي والإلكتروني وإيجاد أساليب تحقق رغبات وخدمة العملاء .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     اولا في اليمن : لقد زرت معظم المحافظات في هناك تعز وصنعاء وعدن والحديدة ومأرب وغيرها
في عام ٢٠١٥ كان دخولي الى مدينة جيبوتي نازحاً بعد ان قامت الحرب التي أهلكت الحرث والنسل وأبادت البنية الإقتصادية ومكثت فيها حوالي ٥ سنوات
وكذلك ذهبت الى اديس ابابا في الحبشة وعدت بعد قضاء حوالي ٣ شهور الى جيبوتي وعندي حب السفر والسياحة والتنقل في البلدان ودراسة الأبحاث التسويقية لجدوى المشاريع الإقتصادية والسياحية