Subject: Product complaint
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Thu, 14 Nov 2019 01:51:40 -0700 (MST)

Hi Team, 

In below case customer is complaining about the product,as suffered from some allergic reaction and now she is threatening us that she will complain to about this to ministry of commerce. 

Could you please look into this case and assist us with same. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, November 13, 2019 1:47:57 PM 
Subject: Product complaint 

Hi, 

With reference to order number 9755308769 and ticket number: 239558, customer purchased the product 161706118 - - Embellished Layered Necklace with Lobster Clasp for AED 15 on Sep 15, 2019. Customer is complaining that she suffered allergic reaction due to poor quality of the product. Tried to push back customer explaining that the product cannot be returned after 14 days from the collection, however customer still insisted and said that she would file a complaint with ministry of health regarding this. 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh