Subject: Fwd:
From: Seeta Seeta <[email-masked]>
To: Piyush Mani <[email-masked]>
Date: Mon, 11 Nov 2019 21:00:43 -0700 (MST)

From: "Seeta Seeta" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 15, 2019 2:28:37 PM 
Subject: Fwd: 

From: "Seeta Seeta" <[email-masked]> 
To: "Sarav Mitar" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Monday, 7 October, 2019 15:20:27 

Thank you for contacting us. 

We would like to inform you that in order to know about our offers and on going sales, you can register your email address on our newsletter.You can also follow us on social media. 

If you need any further assistance so feel free to contact us. 

Your friends, 
The Support Team. 

Hi Munira Fahd, 

Thank you for contacting us. 

We would like to inform you that as per the records the return has been already done on 22/08/19 09:06. 

We have also initiated the refund from our side, you’ll receive a refund of SAR ​100.45 to your Debit or Credit Card in 2-15 working days. 

​If you need any further assistance so feel free to contact us. 

Your friends, 
The Support Team 

Thanks for contacting us. 

We apologise for the late response. 

As we can check your order 6442651117 has been successfully placed on 21-Aug-2019. 

Could you please provide us the screenshot where its showing the order was unsuccessful. 

​Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 

Thank you for contacting us. 

We apologise for the late reply. 

We are truly sorry to hear that you are facing issues with the application. This is surely not the experience we want our customers to have when they shop with us. 

If the issue is still there, we request you to provide us some information of the issue you are facing with like OS Version,Platform,Error message (if there is any) or screenshot preferably the cart so we can further assist you. 

Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you 

We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better. 

Feel free to get in touch with us for further assistance. 

Please note that this case will be automatically closed if we don't hear from you within 24 hours. 

Your friends, 
The Support Team. 

Hi hadieer salah, 

Thank you for shopping with us. 

We apologise for the late response. 

We'd like to confirm you that order 9753676027 has not been placed successfully as we were unable to capture the payment. 
​ 
Few minutes later we captured your payment and you order has been placed successfully under order id 9753676101. 

Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. 

Feel free to get in touch with us for further assistance. 

Your friends, 

The Support Team 

Hi Deshmukh, 

Thank you for contacting us. 
​ 
We apologise for the late response. 

We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. 

We have now forwarded the feedback to our relevant department and they are surely going to take a action on this. 

I thank you for your understanding and cooperation. Please let me know if we could be of any further help. 

Your friends, 
The Support Team 

Hi Rahim Buksh, 

We apologise for the late response. 

Thank you for informing us that you have already collected the item from the store. 

We have already updated this in our system. 

If you need any further assistance so feel free to contact us. 

Your friends, 
​The Support Team. 

Thank you for shopping with us. 
In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels: 

·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. 
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 
·You can now drop off your return to any (Max) store across the UAE. 
Here’s what you need to do. 
·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. 
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. 
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. 
Feel free to get in touch with us for further assistance. 
Your friends, 
The Support Team 

Hi Paulami, 

Thank you for contacting us. 

As we can see the order 9753814639 has been delivered to you on 26/08/19 12:00. 
​ 
We would like to inform you that we are not authorised to change or amend anything on customer's account. 

​So we request you to go on setting page on your account and from there you can add or change the contact number. 

If you need any further assistance so feel free to contact us. 

Your friends, 
The Support Team. 

Hi Ayman, 

Thank you for getting in touch with us. 

As per the records, we can see that you have already collected your order from the store on 26/08/19 10:26. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

Thanks & Regards, 
Seeta Kunwar 

Hi Team, 
​ 
Customer placed order on 28 Aug but till now the status is READY_TO_SHIPPED. 
​ 
Kindly check and expedite when can customer collect the item. 
​ 
Awb No- 644340280423999991 

​ 
Regards, 
Seeta Kunwar 

Hi Fouzia Khan, 

Thank you for getting in touch with us. 

We apologise for the late response and for the inconvenience caused. 

We request you to visit any nearby Centrepoint store to remove the security button. 

We have also forwarded this concern to our relevant department so in future you will not face any such issues. 

Once again please accept our sincere apology for the inconvenience. 

I thank you for your understanding and cooperation,Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

Thank you for getting in touch with us. 

We would like to inform that the item was not in stock and due to that we have partially cancelled the order. 

​ 

We have also forwarded this concern to our relevant department, so you will not face any issue in your future purchase. 

We thank you for your understanding and cooperation. 

​ 

Feel free to contact us for further assistance. 

Your friends, 
The Support Team 

Hi Fatimah, 

Thank you for contacting us. 

We apologise for the inconvenience caused. 
​ 
Rest assured we have forwarded this information to our relevant team that you have already collected the order. 

Our team will update this to the system son you will not get any further notifications. 

I thank you for your understanding and patience. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

Hi Raza, 

We apologise for the late response. 

We are contacting you regarding your order 6444603520. 

As per the records we can see that you have already collected the order on 18/09/19 05:58. 

Rest assured we have also forwarded this concern to our relevant team so you will not face such issues in future. 

Please accept our sincere apology for this delay. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

Hi Annalyn, 

Thank you for contacting us. 

We are sorry for the late response. 

As per records we can see that your order has been already delivered to you on 10/9/19 12:00 AM. 

We can see that there was a delay in delivery and we have forwarded this concern to our relevant team, so you will not face any issue in future. 

Please accept our sincere apology for this inconvenience caused. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team