Subject: RE: [#166948] - Returns
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 10 Nov 2019 09:36:57 +0000

Dears,

Kindly note that there’s no exchange policy or process for WWD

Mahmoud
From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, October 9, 2019 8:43 AM
To: Centrepoint <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#166948] - Returns

@Escalations Dxbteam<mailto:[email-masked]>,

????????????????????????????????

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 9, 2019 8:13 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#166948] - Returns

External email sender, please take precaution.

Dear Sachin,

Following the order number ID 6444769207 with 2 Items:

159131712 - - Juniors Spencer Wooden Baby Crib WWD
153347885 - - Juniors Baby Mattress - 126 x 65 x 14 WWD

The costumer still waiting for the mattress to be collected.

Could you please send your team to collect it as soon as possible?

Looking forward to hearing from you.

Regards,
Karim.
On Tue, 24 Sep at 9:39 AM , Sachin Maheshwari <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

We can take back the mattress (if in packed condition) & process the refund to customer and customer can place order for correct mattress size.

Below are the correct size of mattress –

https://www.babyshopstores.com/sa/en/Baby-and-Moms/Nursery/Bedsheets-and-Linen/BABYSHOP-Kit-For-Kids-Babytex-Mattress/p/154563091

https://www.babyshopstores.com/sa/en/Baby-and-Moms/Nursery/Bedsheets-and-Linen/BABYSHOP-Kit-For-Kids-Babytex-Mattress---133x70x10/p/154563089

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 24, 2019 7:30 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#166948] - Returns

External email sender, please take precaution.
ticket #166948<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/166948>

Dear Sachin,

Following the order number ID 6444769207 with 2 Items:
159131712 - - Juniors Spencer Wooden Baby Crib WWD
153347885 - - Juniors Baby Mattress - 126 x 65 x 14 WWD
​
​We can clearly see that the mattress size is not matching the bed as per pictures above.
​
Kindly advice us what to do next as costumer is claiming the same.
​
Looking forward to hearing from you.
​
Regards,
Karim.
On Mon, 23 Sep at 4:19 PM , Touffee Saad <[email-masked]<mailto:[email-masked]>> wrote:

في اثنين، ٢٣ سبتمبر، ٢٠١٩ في ٣:١٦ م، كتب Centrepoint <[email-masked]<mailto:[email-masked]>>:
​مرحبا عميلنا,
​
شكرا لتواصل السريع.
​
قصدنا هو التقاط صورة للمنتجات التي تم استلامها.
​
ننتظر السماع من حضرتكم.
​
اصدقائك
فريق الدعم

مرحبا لم يتم فتح البلاستك للمرتبه و لم تستعمل
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166948:1125156
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166948:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com