Subject: Re: Priority Tickets to be Closed/Resolved
From: Saurabh Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 10 Nov 2019 09:31:53 +0000

Hi Jessie,

Urvika is not working today, but I am available and looking at this for you. I am available on Skype anytime to discuss, please ping me whenever you are available.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]>
Sent: 10 November 2019 12:27 PM
To: Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: Priority Tickets to be Closed/Resolved

Hi Saurabh,

Please let Urvika get in touch with me today or tomorrow to discuss this.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Saurabh Dadu [mailto:[email-masked]]
Sent: Thursday, November 07, 2019 5:06 PM
To: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: Priority Tickets to be Closed/Resolved

External email sender, please take precaution.

Hi Jessie,

I just had a meeting with the team, and we have finalised a plan on how these would be managed going forward. Urvika will explain you over a call tomorrow.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 07 November 2019 1:38 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Priority Tickets to be Closed/Resolved

Hi Team,

We still see a lot of back logs. Let’s ensure we close/resolved all of these today.

We got a complaint from one of the concept heads due to delayed resolution.

With the number of agents we have on the floor (except the ones on OJT) – this should not take days.

If tickets can’t be resolved due to escalations with no reply – make sure you raise these concerns to us on the shared sheet.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Seeta Seeta [mailto:[email-masked]]
Sent: Wednesday, November 06, 2019 12:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Priority Tickets to be Closed/Resolved

External email sender, please take precaution.

Hi Jessie,

We are really sorry for the delay closing on these cases.

However Abdelkrim and i  delicately working on these cases, so end of the day we will take this number down for sure.

Also i will forward you all the cases where we required DBX Team assistance.

Regards,
Seeta Kunwar

________________________________

From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 6, 2019 1:06:21 PM
Subject: RE: Priority Tickets to be Closed/Resolved

Hi Urvika/Seeta.

The below cases have been barely touched.

Do check what is the challenge in closing these cases.

If intervention from Escalations DXB team is needed, do inform us asap.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Tuesday, November 05, 2019 1:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Priority Tickets to be Closed/Resolved

External email sender, please take precaution.

Hi Jessie,

We have assigned the below cases. We will make sure that this is done by the end of the day.

Urvika Chaudhary
Training Manager

________________________________

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 5, 2019 2:59:13 PM
Subject: Priority Tickets to be Closed/Resolved

Hi Team,

Please ensure that the agents will clear all back logs before November.

We only have 494 back log which needs to be closed/resolved today.

Check why these back logs are still present and let us know if any of them are escalations with no reply or needs our intervention.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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