Subject: Ticket Query : 231879
From: Lalit Goswami <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sat, 9 Nov 2019 19:25:14 -0700 (MST)

Hi Seeta, 

Please look at the order number : 9759153776 

Customer ordered a bag from shoemart at a discounted price but the bag is 
missing the long shoulder strap to carry bag. 

So previously i asked the customer to return the bag and order a new one as 
we cannot provide strap separately. Customer concern is that the bag price has increased now 
and he do not want to spend more. 

So please look into the case and advise the needful. 

Regards, 
Lalit