Subject: RE: issue with order number : 6446768143
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Thu, 7 Nov 2019 04:51:13 +0000

Hi Seeta,

As per WH team no more stocks in warehouse from the this item.

We can arrange return if item in original condition , otherwise compensate with voucher.

Kind Regards,
Malik Ismail
From: Seeta Seeta [mailto:[email-masked]]
Sent: Wednesday, November 06, 2019 9:15 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Subject: issue with order number : 6446768143

External email sender, please take precaution.
Hi Team,

With the reference order number : 6446768143, customer placed order for Teknum 3-in-1 V8 Stroller with Sunveno Diaper Bag and Stroller Hooks and customer was claiming that he has received only Stroller only without ( Sunveno Diaper Bag and Stroller Hooks ).

Now we are unable to do return as customer is using the stroller and he is asking to compensation as he didn't recived the whole item in his order.

The total cost of the item was SAR 1,049, could you please assist us on this case.

Awaiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 6, 2019 10:32:25 PM

Hi,

The customer is saying that he got the Stroller only without ( Sunveno Diaper Bag and Stroller Hooks ), And we cant return the item because customer has been using it and he is asking for compensation .... Kindly check what is the estimated price for the missing items so we can ask for compensation voucher accordingly.

Shakeeb
Regards

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