Subject: issue with order 9755564946
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 6 Nov 2019 08:32:33 -0700 (MST)

Hi Team, 

With the reference order number: [ callto:6443151739 | 9755564946 ] , customer wanted to return an item and we have created the RMA 42378101. However as per the return tracking number the item was never collected from the customer but he is claiming that he already handed over the item to Aramex team. 

Now customer is chasing us for the refund and the refund value is AED 225.00. 

Could you please look into this case on priority basis as the case is pending since long time. 

Awaiting for your response. 

Regards, 
Seeta Kunwar