Subject: refund in SADAD
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>
Date: Wed, 6 Nov 2019 04:54:07 -0700 (MST)

Hi Team, 

With the reference order number 6627164242, the order was cancelled from our side as it was out of stock.On 2/14/19 we have already initiated the refund for the same as well. However the customer is claiming that he has already checked with sadad and he has not received any refund yet. 

So we request you to look into this concern on priority basis as customer is chasing us for refund. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, November 6, 2019 1:52:17 PM 
Subject: refund in SADAD 

Hi Mam, 

With reference to ticket no #199068 and order no #6627164242. 

Customer is saying he did not received the refund in SADAD account but Jira team saying refund has been done in Feb. 

Please look into it and advice. 

Thank you, 
Shivani