Subject: Re: Priority Tickets to be Closed/Resolved
From: Saurabh Dadu <[email-masked]>
To: Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 6 Nov 2019 08:54:18 +0000

Urvika,

How many of these cases are already in that DXB escalations sheet?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Seeta Seeta <[email-masked]>
Sent: 06 November 2019 2:10 PM
To: jessie caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: Priority Tickets to be Closed/Resolved

Hi Jessie,

We are really sorry for the delay closing on these cases.

However Abdelkrim and i  delicately working on these cases, so end of the day we will take this number down for sure.

Also i will forward you all the cases where we required DBX Team assistance.

Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, November 6, 2019 1:06:21 PM
Subject: RE: Priority Tickets to be Closed/Resolved

Hi Urvika/Seeta.

The below cases have been barely touched.

Do check what is the challenge in closing these cases.

If intervention from Escalations DXB team is needed, do inform us asap.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Tuesday, November 05, 2019 1:58 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Priority Tickets to be Closed/Resolved

External email sender, please take precaution.

Hi Jessie,

We have assigned the below cases. We will make sure that this is done by the end of the day.

Urvika Chaudhary
Training Manager

________________________________

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 5, 2019 2:59:13 PM
Subject: Priority Tickets to be Closed/Resolved

Hi Team,

Please ensure that the agents will clear all back logs before November.

We only have 494 back log which needs to be closed/resolved today.

Check why these back logs are still present and let us know if any of them are escalations with no reply or needs our intervention.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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