Subject: Fwd: Arabic Language Test - MD Jamil Ahmad
From: Deeksha Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 5 Nov 2019 14:27:55 +0000

Please get this checked and let me know

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Begin forwarded message:

From: MD Jamil Ahmad <[email-masked]<mailto:[email-masked]>>
Date: 5 November 2019 at 19:49:11 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: Arabic Language Test - MD Jamil Ahmad
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    MD Jamil Ahmad
Whats your first language       Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all i would receive the call and request to wait the customer so that i can check the ongoing situation then i would asssure him saying that sorry sir/ madam my delivery boy has left the Pizza Hut but your pizza could not be delivered due to some technical problems so sorry for the being late and i assure you that the delivery boy will reach by 10 minutes. On the hand i can also tell him that the delivery boy has gone on time but he faced some problems regarding understand the location so i assure you that he will surely reach within 10 minutes or 15 minutes as per the situation
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     My name is MD JAMIL AHMAD,i am from Bihar Gaya. currently, i am living in Delhi,i have completed graduation in Arabic.I have one year Experience in translation field as a freelancer, in this period I have translated a book from Urdu to English and so many documents in English, Arabic, and Urdu, I’m eldest son of my parents and have two brothers and sisters.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal. A great customer service experience is when you provide the extra meals for the customer . Providing what the customer needs but also going to out of your way to do it. I think it makes a great impression for the company.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        First of all i have completed graduation in the same language what needs the company.
I have also done some translation work in both source and target language that would be beneficial to deal the customer in Arabic language because the things are much more similar in language. Moreover I have theoretical knowledge, but I can do hard work and I’ll put all my efforts for the good progress of the company, being punctual I can finish the work given to me on the time and I’ll try to do as best as I can do.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     The school closed for Dussehra holidays.  I usually enjoy my holidays in the best possible manner.  So I planned to go to an important city with my friends.  I hadn’t been to Mysore and so we decided to visit it during our holidays.

It was my first visit to this beautiful and fascinating city.  I was also told that the best time to visit Mysore was during the Dussehra festival.  I started from my campus JNU in Delhi with two of my friends. We boarded an express train to Mysore.  We got down at  sreerangaptanm , about fifteen kilometers away from Mysore. The historical town of Sreerangapatanam was the capital of the erstwhile rulers of Mysore, Hyder Ali and Tippu Sultan.  These two patriotic rulers of South India fought heroically against the British and laid down their lives for the freedom of the motherland.  The city of Sreerangapatanam is a fort city and is on the bank of the river Kaveri.  As we entered the fort, we were greeted by a mosque, and a few yards away we saw the famous Ranganath Temple.  Inside the fort city we saw the place where the dead body of Tippu Sultan was found after the fourth Mysore war. We came out of the fort and went to see the summer palace of Tippu which was nearby.  It is a specimen of the architectural skill of South India.  The walls of the palace are full of mural paintings depicting the major incidents in the lives of Tippu.  We then proceeded to see the Golgumbus, the tombs of Hyder Ali and Tippu.  The tomb is situated in the middle of a beautifully laid garden. We had  enjoyed so much and returned happily with friends.