Subject: Received money and car as well
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>
Date: Tue, 5 Nov 2019 06:27:25 -0700 (MST)

Hi Team, 

In below case customer is claiming that she received her order 1 week back and she also received the refund as well. 

Could you please assist us on this case. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 4, 2019 8:11:03 PM 
Subject: received money and car as well 

Hi Mam, 

With reference with ticket no #225626 and order no #6448346587 

The order was on-validation but customer received the order and after one week, the amount has been reversed in his bank account. 

Now customer wants to pay the amount. 

Kindly look into it. 

Regards, 
Shivani