Subject: RE: Unresolved chats
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 5 Nov 2019 12:28:34 +0000

Dear @Deeksha Dadu<mailto:[email-masked]>.

As you can see below, chat excused 20 minute and not assigned yet, we should have sufficient agents avail on chat in case of current available agents reach max number of chat at the time, please check and let us know.

Mahmoud

From: Deeksha Dadu <[email-masked]>
Sent: Monday, November 4, 2019 6:51 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: Unresolved chats

External email sender, please take precaution.
Hi,

Getting these checked right away. Thanks

Regards,
Deeksha

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 November 2019 at 8:16 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Unresolved chats

Dears @Seeta Seeta<mailto:[email-masked]>@Urvika Chaudhary<mailto:[email-masked]>,

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 10, 2019 10:17 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Unresolved chats

@Saurabh Dadu<mailto:[email-masked]>@Deeksha Dadu<mailto:[email-masked]>,

Again, the chats are unanswered & unresolved. Can you get it addressed on priority?

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, October 9, 2019 at 6:34 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Unresolved chats

Guys,

Again, we have chats in Livesalesman queue pending to be closed from last 5 hours. Why we have not closed these chats?

We have already explained the process earlier on Skype on how to handle & close these chats. Do we still have understanding issues here?

Let me know if the team is not able to cope up & understand the basic flow.

Regards,
Mustehsan Siddiqui

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