Subject: Re: Wrong Item Delivered - 9759107686
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 5 Nov 2019 05:27:58 -0700 (MST)

Hi Jessie, 

Please accept my apology on this. 

Shivani is on off today and i will defiantly share this feedback with her. I am also monitoring every agent's dashboard to ensure this doesn't happen again. 

Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 5, 2019 5:28:20 PM 
Subject: Wrong Item Delivered - 9759107686 

Hi Team, 

Please check ticket # 226673 

This email was received 2 days ago, however, it hasn’t been replied yet. 

It was assigned to 2 agents from yesterday, however, no one was able to respond to the customer’s email. 

Please check and justify why we have missed out on this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com