Subject: RE: Consumer forum complaint
From: Jessie Caparas <[email-masked]>
To: Mithil Shah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 5 Nov 2019 10:05:30 +0000

Hi Mithil,

Please advise where we can escalate this store complaint for Babyshop in Bahrain.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta [mailto:[email-masked]]
Sent: Tuesday, November 05, 2019 1:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Consumer forum complaint

External email sender, please take precaution.
Hi Team,

In below case customer is complaining about the bad experience which she had as she was promised that the damaged item will be replaced but since now no one contacted her about the replacement.

Customer purchased the item from oasis riffa branch, BH. Now she is threatening us that she will complain directly to consumer protection in ministry of industry.

Customer details:
Customer Name: Lulwa Alazemi
Contact Number: 33133919

Please assist us on this case.

Regards,
Seeta Kunwar
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 5, 2019 2:23:42 PM
Subject: Consumer forum complaint

Hi Seeta,

With reference to the ticket ID: 200081
Customer reported that he purchased a stroller(Giggles Lenny Baby Stroller) from the store directly - oasis riffa branch, BH and she went to the store to report the issue after 3 months of purchasing the item and they told her the wheels will be replaced however, no one replied to her via phone regarding the replacement.

Customer is requesting a call on: 33133919

Customer's complaint:
"I buy giggles stroller and after 3 months only one of the wheels broken.. i went to the store oasis riffa branch they didn’t do anything for me they said they will check any damage items so they can replace the damaged wheel for me but no body call and no body take any real action! Also i asked if i want to return it and claim for new one but no body answer me and they pretend they are very busy in the store... my baby is still 6 month old and I really need to use the stroller .. i also asked them if there is any maintenance department but they didn’t give any answer..I really didn’t felt that they give the care and attention that I deserve as customer."

Please look into this.
Thank you.

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