Subject: RE: Update..!! Tech issues
From: Mohd Imran <[email-masked]>
To: Mohammad Tarabishi <[email-masked]>, Ali Mkhaimer <[email-masked]>, ccwebteam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, ccbackoffice <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Tue, 5 Nov 2019 05:46:36 +0000

Hi @Mohammad Tarabishi<mailto:[email-masked]>,

We don’t find this JIRA number as correct. Please share the correct ticket number or link.

Regards
Imran

From: Mohammad Tarabishi <[email-masked]>
Sent: Monday, November 04, 2019 7:13 PM
To: Ali Mkhaimer <[email-masked]>; Mohd Imran <[email-masked]>; ccwebteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; ccbackoffice <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Nour Hanayneh <[email-masked]>
Subject: RE: Update..!! Tech issues

External email sender, please take precaution.
Dear Mohammad,

Please find the below ticket REL-7144 that we have raised before, as a refrence.

Best Regards,

Mohammad Al Tarabishi
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 77 991 5050
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Ali Mkhaimer
Sent: Monday, November 4, 2019 4:47 PM
To: Mohd Imran; ccwebteam; Seeta Seeta; Urvika Chaudhary; ccbackoffice
Cc: Escalations Dxbteam; Mustehsan Siddiqui; Nour Hanayneh
Subject: RE: Update..!! Tech issues

Dear Imran,

We have informed the team with the below and we will update you if we faced any issues.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Monday, November 4, 2019 4:20 PM
To: ccwebteam; Seeta Seeta; Urvika Chaudhary; ccbackoffice
Cc: Escalations Dxbteam; Mustehsan Siddiqui; Nour Hanayneh
Subject: Update..!! Tech issues

Hi Team,

Please be apprised that in case of any technical issues/glitches like payment issues, cart issues unable to proceed payment or order. Kindly raise JIRA immediately in order to cascade the information to tech team.

Meanwhile, if you can get any screenshots of the errors, send it to us immediately.

** In case of cart issue where in customer is not able to proceed with his order, we can inform customer to clear their cart and re-add the items. Then they will be able to go through, kindly do not inform the customer that it’s a technical issue as it may hamper customer’s experience.

For any further assistance feel free to reach us.

Regards
Imran

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