Subject: RE: Arabic Language Test - Mahmoud Kamel
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: HR Livesalesman <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 4 Nov 2019 14:48:41 +0000

PFA

From: HR Livesalesman <[email-masked]>
Sent: Monday, November 4, 2019 6:47 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; saurabh <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Fwd: Arabic Language Test - Mahmoud Kamel

External email sender, please take precaution.

Hi Mohmoud/ Malik,

Please evaluate the test, and let us know the feedback.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

________________________________

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]
Foreign Language Screening Test

Name
Mahmoud Kamel
Whats your first language
Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
I will apologize for the inconvenience and I will do one of 2 things depending on the customer's manners while speaking:
1) If he is easy going I will admit that I made a mistake and I will urge the workers that we need to deliver it in the next 15 minutes.

2)If he is aggressive I will say that the the Motorcycle got broke on the way and somebody else is already on his way, and promise to cancel delivery charges for delay.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
My name is Mahmoud Ahmed Kamel, 26 years old from Egypt, Business Adminstration bachelor degree holder.

Worked in some fields including sales, customer care, teaching.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
خدمه العملاء الجيده هي التي تقوم فيها حرفيا بعملك عن طريق تلقي الطلب أو الشكوه من العميل و حلها له ثم تنتقل لما بعده.

الممتازه هي استشعار من طبقة الصوت و اسلوب العميل نوع شخصية العميل و اعطائه شعور انه يكلم صديق و بعد حل مشكلته او استقبال طلبه نصحه بما يجب عمله المرات القادمه لتجنب نفس المشكله و اظهار استعداد الشركه لمساعدته في اي شئ لاحقا.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
- بسبب سفري و الحياه في اكثر من بلد سابقا شخصيتي لينه و استطيع التعامل مع جميع الاعمار ايا كانت وجهته الاجتماعيه او الدينيه

- العمل سابقا في هذا المجال

- الالتزام و الجديه وقت العمل و حب تعلم كل ما هو جديد و اتقانه

- الامانه و الاعتراف بخطأ اذا اخطأت في شئ و ثقافة الاعتذار

- اتقاني للغه ثالثه "البرتغاليه" فمن الممكن ان اكون مفيدا في اعمال اخري هنا للمنشأة.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
سافرت البرازيل و عملت هناك كمتطوع في فريق تسويق لمنشأه خيريه غير حكوميه لأكثر من شهرين.

سافرت و بقيت مع عمي في الولايات المتحده الأمريكيه و عملت معه في محله لبيع ادوات تجميل و عطور و كنت مسؤلا عن تلقي المكالمات الهاتفيه و الطلبات و الاستفسارات عن طريق البريد الالكتروني. و كان هذا بولاية نيو جيرسي ثم انتقلت لفرع اخر بولاية ويسكنسن.

- سافرت و عملت بالصين في العاصمه بكين كمدرس للغه الانجليزيه قبل قدومي للهند لمدة ثلاثة أشهر.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Arabic Language Test - Mahmoud Kamel
From: Urvika Chaudhary <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Mon, 4 Nov 2019 12:53:00 +0000

External email sender, please take precaution.

Hi Team,

Please evaluate this applicant and share the feedback.

Urvika Chaudhary
Training Manager
  _____

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

  <https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png>
          <https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png>       Foreign Language Screening Test
         Name    Mahmoud Kamel
Whats your first language        Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?    I will apologize for the inconvenience and I will do one of 2 things depending on the customer's manners while speaking:
1) If he is easy going I will admit that I made a mistake and I will urge the workers that we need to deliver it in the next 15 minutes.

2)If he is aggressive I will say that the the Motorcycle got broke on the way and somebody else is already on his way, and promise to cancel delivery charges for delay.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words      My name is Mahmoud Ahmed Kamel, 26 years old from Egypt, Business Adminstration bachelor degree holder.

Worked in some fields including sales, customer care, teaching.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?       خدمه العملاء الجيده هي التي تقوم فيها حرفيا بعملك عن طريق تلقي الطلب أو الشكوه من العميل و حلها له ثم تنتقل لما بعده.

الممتازه هي استشعار من طبقة الصوت و اسلوب العميل نوع شخصية العميل و اعطائه شعور انه يكلم صديق و بعد حل مشكلته او استقبال طلبه نصحه بما يجب عمله المرات القادمه لتجنب نفس المشكله و اظهار استعداد الشركه لمساعدته في اي شئ لاحقا.        3
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.         - بسبب سفري و الحياه في اكثر من بلد سابقا شخصيتي لينه و استطيع التعامل مع جميع الاعمار ايا كانت وجهته الاجتماعيه او الدينيه

- العمل سابقا في هذا المجال

- الالتزام و الجديه وقت العمل و حب تعلم كل ما هو جديد و اتقانه

- الامانه و الاعتراف بخطأ اذا اخطأت في شئ و ثقافة الاعتذار

- اتقاني للغه ثالثه "البرتغاليه" فمن الممكن ان اكون مفيدا في اعمال اخري هنا للمنشأة.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to      سافرت البرازيل و عملت هناك كمتطوع في فريق تسويق لمنشأه خيريه غير حكوميه لأكثر من شهرين.

سافرت و بقيت مع عمي في الولايات المتحده الأمريكيه و عملت معه في محله لبيع ادوات تجميل و عطور و كنت مسؤلا عن تلقي المكالمات الهاتفيه و الطلبات و الاستفسارات عن طريق البريد الالكتروني. و كان هذا بولاية نيو جيرسي ثم انتقلت لفرع اخر بولاية ويسكنسن.

- سافرت و عملت بالصين في العاصمه بكين كمدرس للغه الانجليزيه قبل قدومي للهند لمدة ثلاثة أشهر.    و