Subject: RE: Training Update
From: Jessie Caparas <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 4 Nov 2019 13:02:25 +0000

Hi Seeta/Urvika,

The emails have been increasingly from yesterday.

Yesterday we have received 803 emails and as of this time, we have 532 emails and counting.

Let’s ensure that we push that agents to action/resolve as many emails as they can to avoid backlogs in the upcoming White Wednesday Sale.

Providing that we have 20 agents on the floor minus 4 agents on OJT, we should be able to finish 1280 emails.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday, November 04, 2019 4:09 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Training Update

External email sender, please take precaution.
Hi Jessie,

I will share the update on the training schedule by tomorrow.

Please note, we have 4 agents on OJT.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 4, 2019 5:14:05 PM
Subject: RE: Training Update

Hi Urvika,

Kindly update us with the training schedule by tomorrow.

How many agents are on OJT?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday, November 04, 2019 2:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Training Update

External email sender, please take precaution.
Hi Jessie,

Please find below the required details-

Total Number of agents on Floor- 25
20 on emails + 5 On chat (Rotational)

Number of agents in Training- 4

Training plan for the current batch-
The new agents are on OJT, they will be further trained on Chats in the coming week.

The schedule for the next training is not yet confirmed we will update you on this asap.
Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[X][email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 4, 2019 12:41:51 PM
Subject: Training Update

Hi Seeta/ Urvika,

Please update me with the following:

How many agents do we have on the floor working on both chats and emails?

How many agents are on training?

What is the training plan? Share the dates as well.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com