Subject: Urgent
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sun, 3 Nov 2019 08:10:38 -0700 (MST)

Hi Seeta, 

With reference to the ticket number: 226414 
Order number: 6632548121 

Customer is complaining that she received this order partially and she was promised a refund, I believe she called over phone. We told her that we were unable to locate any email regarding this and asked her for more details like what are the items she received and how much she paid for the items but she never provided those details over chat. 

Can a call be arranged for the customer to take those details so this issue can be resolved. Customer's contact number: +966549220190 

Thank you. 

Regards, 
Apoorv.