Subject: Refund issue
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abdelkrim Allel <[email-masked]>
Date: Sun, 3 Nov 2019 06:39:04 -0700 (MST)

Hi Team, 

In below case customer received the 4 item out of 14 as the other item was out of stock. Customer has used EXTRA100 voucher for placing her order and when the order got delivered to her she paid SAR115 for her 4 items. 

Later customer returned all the 4 items but she received the refund of SAR 22 in her My credit. 

Could you please assist us on this case. 

Regards, 
Seeta Kunwar 

From: "Abdelkrim Allel" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, November 3, 2019 6:47:49 PM 
Subject: Refund issue 

Hi Seeta, 

With reference to the order number 6448204071 

The costumer has purchased items in which 4 of them got delivered out of 14 due to out of stock. However, while purchasing the customer used the code 100extra for the entire order and paid 115 Riyal for those 4 Items only. 

After returning those 4 Items he received only 22 Riyal out of 115. 

Could you please look into this case and advise. 

Regards 
Karim.