Subject: FW: [#169265] - Returns
From: Abhilash Kuttalam <[email-masked]>
To: Max Jubailfanateer <[email-masked]>
Cc: Osama Al Malawani <[email-masked]>, Varun Binani <[email-masked]>, Jessie Caparas <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Hussam Fahim <[email-masked]>
Date: Sun, 3 Nov 2019 12:17:35 +0000

Dear Santosh,

Could you please call the customer to understand his concern better and let us know so that we can help him?
To get an understanding about the issue, please go through the mail trail before calling.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Max <[email-masked]>
Sent: Monday, October 14, 2019 6:40 AM
To: Jessie Caparas <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Hussam Fahim <[email-masked]>
Subject: Fwd: [#169265] - Returns

External email sender, please take precaution.
Hi Team,

Customer is still looking for the solution.

Please find below the Customer contact details for the store issue been shared already.

Karthik Menon
[email-masked]<mailto:[email-masked]>
+966541372978

Regards
Abhishek
On Wed, 2 Oct at 8:53 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please find below the Customer contact details for the store issue been shared already.

Karthik Menon
[email-masked]<mailto:[email-masked]>
+966541372978

Regards,
Abhishek Chugg
On Thu, 26 Sep at 10:48 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:
Hi Seeta/Urvika,

When forwarding store related complaints, ensure that we have the customer’s name, email and mobile number.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Abhilash Kuttalam
Sent: Thursday, September 26, 2019 10:47 AM
To: Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#169265] - Returns

Dear Ribhu,

To help you further, please email with complete details such as Customer name, mobile number and purchase date (if available).

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 25, 2019 2:47 PM
To: Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#169265] - Returns

External email sender, please take precaution.
Please take a look at ticket #169265<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/169265> raised by Karthik Menon ([email-masked]<mailto:[email-masked]>).

Hi Team,

​Could you please help you with the following customer query for a store purchase:

We purchased three chinos of size 36 slim fit from max jubail. We tried on one of those and it fit perfectly. So we assumed all are same fit, since they are of same size and model, only color was different. We took the pants to India during our vacation. We discarded the bill and removed the tags. Over there we found that one pant was size 30 even though the tag was mentioned 36. We have the tag of the pant and we visited jubail max showroom. However they refused to support us since we don't have the bill. We have the photo of the tag which shows 36 and 30 inside,which we can share with you, if you provide us with an email ID. We request you to help us on this matter.
​
​
Regards,
Ribhu
Support Team

169265:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

169265:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com