Subject: Refund
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sun, 3 Nov 2019 04:35:14 -0700 (MST)

Hi Mam, 

With reference to ticket no #209196 and order no #9757532097 and RMA#42485026 

Customer is claiming that he returned the items to the Aramex team but they did not provide any return slip. But there is no tracking number. 

After escalating to conloc team they said process done. But UAE hybris is not working, so i am unable to check whether refund has been processed or not. 

Customer is also saying we will directly contact to CEO. 

Kindly look into it and advice. 

Thank you, 
Shivani