Subject: RE: [#139385] - On line Orders #9753696498 and # 9753697157
From: Mohd Imran <[email-masked]>
To: Varun Sharma <[email-masked]>, Ritu Patel <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Atul Bhatia <[email-masked]>, Splash <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 3 Nov 2019 10:12:38 +0000

Hi @Ritu Patel<mailto:[email-masked]>,

Kindly help us to close this issue, customer is still chasing us.

Regards
Imran
T: +971-45172116
M: +971-588813326

From: Varun Sharma <[email-masked]>
Sent: Sunday, September 29, 2019 9:31 AM
To: Splash <[email-masked]>; Ritu Patel <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Atul Bhatia <[email-masked]>
Subject: RE: [#139385] - On line Orders #9753696498 and # 9753697157

Adding @Ritu Patel<mailto:[email-masked]> – can you please confirm that we were running the FAB offer on the dates mentioned below.
@Splash<mailto:[email-masked]>- If yes, then we should offer the customer this discount as a refund.

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 28, 2019 5:58 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#139385] - On line Orders #9753696498 and # 9753697157

External email sender, please take precaution.
Please take a look at ticket #139385<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/139385> raised by nashiff ([email-masked]<mailto:[email-masked]>).

Hi Varun,

With the reference Orders 9753696498 / 9753697157, customer placed orders using his FAB credit card and according to our offer if he shop between 12-August 2019 and 12 September 2019 he should get 10% extra off on the total bill amount.

But when the order was completed he didn't get any discount and customer is very disappointed with this.

Could you please look into this case and assist us.

Awaiting for your response.

Regards,
Seeta Kunwar
On Sat, 28 Sep at 5:48 PM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Nashiff,
We’re really sorry if we’ve taken longer than usual to get back to you.

Our team is working on your issue, and will get back to you as soon as possible.

Your friends,
The Support Team

On Sun, 1 Sep at 8:55 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Nashif,

Thank you for reaching out to us and apologies for the delay in response.

We sincerely apologise for the disappointment and inconvenience as you were not able to get the discount as mentioned on the website. Please be assured that this has been already reported to the concerned team to look for all possible solutions.

As soon as we have am update on this, we will get back to you instantly. Please reach out to us for any further assistance.

Your Friends,
The Support Team

139385:1125156
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