Subject: RE: Refund issue
From: Mohammad Shababe Quamar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Sun, 3 Nov 2019 06:02:32 +0000

Looping in @Malik Ismail<mailto:[email-masked]>

Thanks & Regards,

Shababe Quamar

T: +97145174278

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 02, 2019 3:52 PM
To: Escalations Dxbteam <[email-masked]>
Cc: [email-masked]
Subject: Refund issue

External email sender, please take precaution.
Hi Team,

In below case customer is chasing us for refund as her order was cancelled on validation and the amount was also captured, On the hybris there was a refund ticket but nothing has mentioned about the refund.

Could you please check this case.

Regards,
Seeta Kunwar

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 November, 2019 15:55:42
Subject: Refund issue

Hi Seeta,

With the reference order number 8359055872, customer's order was cancelled on validation. However the money has been captured from customer account.

Kindly check and assist on this case as customer is chasing for her refund.

Regards,
Asjad

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