Subject: RE: Shopathon Offers
From: Mohd Imran <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 Nov 2019 05:54:05 +0000

Hi @Ali Mkhaimer<mailto:[email-masked]>,

Is this issue was raised to JIRA or any information given to tech team?

Regards
Imran

From: Ali Mkhaimer <[email-masked]>
Sent: Thursday, October 31, 2019 8:34 PM
To: Mohd Imran <[email-masked]>; ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Shopathon Offers

External email sender, please take precaution.
Dear Imran,

Kindly note that we received several complaints from the customers as they can’t processed to the payment page on the Website and the APP for all the brands in UAE.

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Ali Mkhaimer
Sent: Tuesday, October 29, 2019 6:54 PM
To: Mohd Imran; ccwebteam; ccbackoffice; Seeta Seeta
Cc: Nour Hanayneh; Urvika Chaudhary; Mustehsan Siddiqui; Escalations Dxbteam
Subject: RE: Shopathon Offers

Dear Imran,

all agents were informed and we will update you once we receive any complaints.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Tuesday, October 29, 2019 7:55 AM
To: ccwebteam; ccbackoffice; Seeta Seeta
Cc: Nour Hanayneh; Urvika Chaudhary; Mustehsan Siddiqui; Escalations Dxbteam
Subject: RE: Shopathon Offers

Hi Team,

All concept websites are live with Shopathon offers across all territories.

Please advice our agents to go through that offer and assist customer accordingly.

Note- In case if any issue arises regarding website/app or cart related please inform us on priority.

Regards
Imran

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 27, 2019 3:41 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Shopathon Offers

Hi All,

Attached are the Shopathon offers to be posted on the website during 29th Oct – 2nd Nov.

Though all of these offers will be live on the websites, make sure the agents are aware on how to find the offers on the website & they are able to guide the customers to check the same.

In case of any questions, please feel free to ask.

Regards,
Mustehsan
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