Subject: Fwd: Refund issue
From: Seeta Seeta <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Sat, 2 Nov 2019 06:28:29 -0700 (MST)

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, November 1, 2019 6:35:23 PM 
Subject: Refund issue 

Hi Seeta, 

With reference to order ID: 6445715593 

Customer has returned the item on store but he did not get the refund of 42 which he paid and we can not see any refund on hybris. 
The total amount of the order is 92 SAR and customer used a voucher SAVE50 and got discount of 50 SAR and he paid just 42 SAR. 
and we got response from Malik Ismail that: 

Customer used promo code Save50 with SAR 50 which not refundable. 
When he do return the system will deduct first promo code amount SAR 50 and refund remaining amount. 
In this case item amount is SAR 42 less than SAR 50 , so no refund and that’s why showing 0 on attached invoice. 

Kindly check and update 

Regards, 
Fauzan