Subject: Refund issue
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked]
Date: Sat, 2 Nov 2019 04:51:32 -0700 (MST)

Hi Team, 

In below case customer is chasing us for refund as her order was cancelled on validation and the amount was also captured, On the hybris there was a refund ticket but nothing has mentioned about the refund. 

Could you please check this case. 

Regards, 
Seeta Kunwar 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 2 November, 2019 15:55:42 
Subject: Refund issue 

Hi Seeta, 

With the reference order number 8359055872, customer's order was cancelled on validation. However the money has been captured from customer account. 

Kindly check and assist on this case as customer is chasing for her refund. 

Regards, 
Asjad