Subject: refund for wrong item
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sat, 2 Nov 2019 04:20:56 -0700 (MST)

Hi Mam, 

With reference to ticket no #212402 and order no #9835896232 

Customer received the wrong item and she returned the item but the delivery charges deducted from the refunded amount. 

Please look into this and advice. 

Thank you, 
Shivani