Subject: Missing items: 9757383071
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Lalit Goswami <[email-masked]>
Date: Sat, 2 Nov 2019 03:41:05 -0700 (MST)

Hi Team, 

With the reference order 9757383071,customer is complaining that she placed the order for 161582773 - - Juniors Printed 3-Piece Trolley Backpack Set - 18 inches, but in this order she didn't received the lunch box and pencil case. 

Could you please assist on this case. 

Regards, 
Seeta Kunwar 

From: "Lalit Goswami" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 28 October, 2019 11:23:48 
Subject: Missing items: 9757383071 

Hi Seeta, 

Customer has contacted us with the complaint that he ordered two bags and both of them are missing lunch box 
and pencil case. 

I have informed customer that one of the bags did not come with lunch box and case and for another we will update him 
soon. 

Order details : 9757383071 
Order Date : Oct 12, 2019 

Please check the order and provide a suitable reply. 

Regards 
Lalit