Subject: Re: Shukran point issue with respect to Ticket #220515
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 1 Nov 2019 21:47:07 -0700 (MST)

Hi Ma'am, 

Please see the below issue as per customer request: 

Hello, 

This is with regards to my order number 9758799563 placed yesterday on the 29th October. I made a purchase of subtotal 192dhs and redeemed my shukran points for dhs 28.85 so the grand total came upto dhs.163.15. 

Kindly note that on checkout in the payment method it was mentioned that if the purchase is done from Najm card i would receive more discount of 10% (please see attached screenshot for your info and records). But unfortunately when i did the final payment i didn't receive any further discounts.. 

Please revert back on the same. 

Best regards 
Sakina 

Note. This is email and screenshot was requested by the centrepoint customer support agents. 

Regards, 
Manish 

From: "Seeta Seeta" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 1 November, 2019 19:21:12 
Subject: Re: Shukran point issue with respect to Ticket #220515 

Please sent me the mail in proper format as customer is complaining about the NJM card. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 1 November, 2019 16:02:43 
Subject: Shukran point issue with respect to Ticket #220515 

Hi Ma'am, 

Kindly help to resolve the issue of shukran points with respect to Ticket #220515. 

Customer Name - Sakina Shabbir 
Email - [email-masked] 

Order #9758799563 

Regards, 
Manish