Subject: Damaged item received.
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Adheesh Awasthi <[email-masked]>
Date: Fri, 1 Nov 2019 06:49:39 -0700 (MST)

Hi Team, 

In below case customer is complaining about the damaged item received. The item cost is AED 65 and she purchased the item from the store. 

So could you please assist us on this case what action do we have to take. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Adheesh Awasthi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 1 November, 2019 16:48:20 

Hi Seeta, 

With reference to ticket number 218230, the customer had brought some jeggings from Dubai. Whereas, now the customer has reached back to the UK, and when the customer wore them, the customer noticed that the whole seam has come out on the inside leg. Customer says it might have not been stitched properly and there is a big hole. 

Kindly let me know the update regarding this concern. 

Regards, 
Adheesh