Subject: Fwd: [#180454] - Returns
From: Seeta Seeta <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 30 Oct 2019 08:08:38 -0700 (MST)

Hi Apoorv, 

Please ask the customer to provide us his bank details so we can do the manual refund. All the discussion are looped in below email trail. 

If you have any confusion on this so call me. 

Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Dominic Arackal" <[email-masked]>, "Abhilash Nalpat" <[email-masked]>, "Irfan Othman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Nooruddeen Othiyil" <[email-masked]>, "Naseem Juma" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 30 October, 2019 19:22:33 
Subject: RE: [#180454] - Returns 

Thanks [ mailto:[email-masked] | 
@Dominic Arackal ] 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] Please inform to customer same and get the details from customer. 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

From: Dominic Arackal 
Sent: Wednesday, October 30, 2019 4:37 PM 
To: Abhilash Nalpat <[email-masked]>; Irfan Othman <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: Nooruddeen Othiyil <[email-masked]>; Naseem Juma <[email-masked]> 
Subject: RE: [#180454] - Returns 

++ Mohammad 

From: Abhilash Nalpat < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 30, 2019 3:26 PM 
To: Irfan Othman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#180454] - Returns 

Dear Sir, 

Credimax team they need some bank details . Waiting for customer reply .. 

Thank You 

Abhilash .N 

38359392 

From: Abhilash Nalpat 
Sent: Monday, October 28, 2019 7:12 PM 
To: Irfan Othman < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#180454] - Returns 

Dear Sir, 

Waiting for credimax replay. 

IN REDAING NASEEM, 

Please check with credimax team & update the status ASAP. 

Thank You 

Abhilash .N 

38359392 

From: Irfan Othman 
Sent: Monday, October 28, 2019 4:25 PM 
To: Abhilash Nalpat < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#180454] - Returns 

Dear Abhilash, 

What is the update on this? 

Irfan 

From: Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 28, 2019 3:09 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Irfan Othman < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kumar < [ mailto:[email-masked] | [email-masked] ] >; Vijesh Ramath < [ mailto:[email-masked] | [email-masked] ] >; Surendrasinh Rathod < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#180454] - Returns 

Dear Irfan 

As discussed, pls look into this & do the needful to settle by today itself 

Regards 

Dominic arckal 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 28, 2019 2:58 PM 
To: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Irfan Othman < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kumar < [ mailto:[email-masked] | [email-masked] ] >; Vijesh Ramath < [ mailto:[email-masked] | [email-masked] ] >; Surendrasinh Rathod < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#180454] - Returns 

Hi [ mailto:[email-masked] | 
@Dominic Arackal ] There no any response from Bahrain CP team, could you please escalate this with top management, this complaint still open from 04 th Oct and customer still waiting for a response from our side. 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

From: Mohammad Shababe Quamar 
Sent: Wednesday, October 23, 2019 6:51 PM 
To: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Irfan Othman < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kumar < [ mailto:[email-masked] | [email-masked] ] >; Vijesh Ramath < [ mailto:[email-masked] | [email-masked] ] >; Surendrasinh Rathod < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#180454] - Returns 

Looping in [ mailto:[email-masked] | 
@Irfan Othman ] [ mailto:[email-masked] | 
@Abhilash Kumar ] [ mailto:[email-masked] | @Vijesh Ramath ] [ mailto:[email-masked] | 
@Surendrasinh Rathod ] Please have a look into this. 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 05, 2019 8:57 PM 
To: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#180454] - Returns 

External email sender, please take precaution. 

Hi Team, 

Thank you for your reply. 

However, they made a purchase directly with the store. We can only look for an order that was placed online. 

We will however, make sure to follow the same you suggested in future complaints. Regardless, please do assist this customer. 

Thank you for your help! 

Regards, 

Centrepoint Support Team 

On Sat, 5 Oct at 11:05 AM , BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear, 

Please note that whenever you are raising any complain mention the order number to identify issue. 

E-Comm WH Team 

ARG Logistics ,Bahrain 

Ph:+973 17116283 

Extn: 283 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 4, 2019 7:38 PM 
To: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#180454] - Returns 

External email sender, please take precaution. 

Hi Team, 

Please look at the customer's complaint below regarding BAHRAIN City center mall branch. 

"Hello Dear. I have very bad experience with Service customer in BAHRAIN City center mall branch .. from August 14,2019 till NOW they did not refund my money they told me wait for one month to back your money in your Saudi Arabia card. Trying to call the through this phone number +973 38819328 they did not answer to me till NOW. Any one has seen my this comment please reply to me to fix my issue THANKS. My phone number is +966555807749" 

Please arrange a call for this customer to have their issue resolved. 

Thank you for your help and advise. 

Regards, 

Centrepoint Support Team 

BQ_BEGIN

On Fri, 4 Oct at 8:35 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Nasser, 

Thank you for reaching out to us and apologies for the delay in response. 

We are very disheartened to hear about the unpleasant experience you had to face with our staff at the store. We certainly apologize for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers. You are certainly right in thinking that we do want our customers to have best of experiences. 

​However, please note refunds can take up to 2-15 business days to process via the credit card issuing bank. We have forwarded the same to our team to look into it. 

If there are any other concerns, please do write back to us and we will get it fixed for you as soon as possible. 

Thank you for your continued association and trust in us. 

Your Friends, 

The Support Team 

BQ_BEGIN

On Wed, 2 Oct at 4:28 PM , Nasser alhamra < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello Dear. I have very bad experience with Service customer in BAHRAIN City center mall branch .. from August 14,2019 till NOW they did not refund my money they told me wait for one month to back your money in your Saudi Arabia card. Trying to call the through this phone number +973 38819328 they did not answer to me till NOW. Any one has seen my this comment please reply to me to fix my issue THANKS. My phone number is +966555807749 

BQ_END

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
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180454:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com