Subject: RE: Wrong ACW codes captured
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh <[email-masked]>
Date: Wed, 30 Oct 2019 09:03:37 +0000

Done.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 30, 2019 1:02 PM
To: Mohd Imran <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh <[email-masked]>
Subject: Re: Wrong ACW codes captured

External email sender, please take precaution.
Hi imran,

We can schedule the call at 16:00 (IST)

Thanks
Seeta
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 October, 2019 13:46:17
Subject: RE: Wrong ACW codes captured

Hi @Seeta Seeta<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]>,

Please let us know your availability on call for today. Need to discuss things regarding ACW tagging.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 29, 2019 10:16 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong ACW codes captured

External email sender, please take precaution.
Hi Imran,

Thank you for your email.

I have shared the feedback with all the agent about selecting correct ACW Code Section. Also i will make sure everyone follow this and this will not happen again.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 October, 2019 20:00:47
Subject: Wrong ACW codes captured

Hi Team,

It has been observed in the previous week’s ACW reports. Our agents are not entering or capturing proper ACW codes as per the customer’s query/concern.

Entering incorrect ACW codes apparently not help us to gauge the reason for interactions initiated by the customer’s end.

Below are few sample ticket numbers in which wrong ACW codes are entered.

Ticket id
Actual Scenario
ACW code selected
203064
Customer wanted to cancel his order
Pre order query / accounts
209047
Unable to apply promotion
Pre order query / accounts
211374
App. Issue
Pre order query / accounts
208565
Promotion and offers
Pre order query / accounts

Kindly guide and coach all the agents to use proper ACW codes rigorously.

Regards
Imran
T: +971-45172116
M: +971-588813326

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com