Subject: New Reply Received - Miss connection
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 30 Oct 2019 06:03:39 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Miss connection   Ticket comment <div id="composeWebView_editable_content" style="text-align: left;">
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<div>Dear Team ,</div>
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<div>I hope your morning is going well, and i need your support to follow the previous attached video , still the issue not solved and till now I can’t link my account even changed the email in shakran profile as mentioned in the attached screenshot my new email [email-masked] </div>
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<div>Thanks &#128522;</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Sunday, October 27, 2019, 6:10 PM +0300 from Splash Fashions  &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<br><div id="composeWebView_previouse_content_mailru_css_attribute_postfix_mailru_css_attribute_postfix"><blockquote id="mail-app-auto-quote_mailru_css_attribute_postfix_mailru_css_attribute_postfix" style="border-left-width: 1px;border-left-style: solid;border-left-color: rgb(252, 44, 56);margin: 10px 0px 10px 5px;padding: 0px 0px 0px 10px;display: inherit;"><div class="js-helper_mailru_css_attribute_postfix_mailru_css_attribute_postfix js-readmsg-msg_mailru_css_attribute_postfix_mailru_css_attribute_postfix">
	
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<div dir="ltr" style="margin-bottom: 0.0001pt;line-height: normal;">Hi Mina,</div>
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<div dir="ltr" style="margin-bottom: 0.0001pt;line-height: normal;">We apologise to for the inconvenience caused.</div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">​</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;" dir="ltr"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">Thank you for getting
in touch with us.</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);"> </span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">We are giving you 5
days from the order date to link your account. Once you link your account
within the 5 days of purchase, your points will be automatically credited
into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);"> </span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">To link your Shukran
card, please follow the below steps:</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);"> </span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">1- Log in your
account.</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">2- Go to My account
&gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">3- Follow the provided
steps on the webpage</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);"> </span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">After you have linked
your UAE Shukran account and you have 200 points or more, you will be eligible
to spend your points.<br> <br></span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">Feel free to get in touch
with us for further assistance.</span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;"><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);"> </span></div>
<div style="margin-bottom: 0.0001pt;line-height: normal;">
<div><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">Your friends,</span></div>
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<span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">The </span><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">S</span><span style="font-size: 10.5pt;font-family: 'Segoe UI', sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;color: rgb(51, 51, 51);">upport Team</span>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043059417278'>IMG_2091-30-10-19-08-51.PNG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/212119