From: Abdel Moneim <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 28 Oct 2019 06:49:36 -0700 (MST)

Hi Seeta, 

with reference to ticket number: 213557 

In this case customer is confirming that she has already received the order 1 month back. 
But as per the hybris the item was shipped on 27/10/19 so customer is asking why you are sending me the item again. 

Your friends, 
Abdel moneim