Subject: Fwd: [#124810] - Shoes complaint.
From: Centrepoint <[email-masked]>
To: [email-masked], Hamza Hafeez <[email-masked]>, Sonal Prasad <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: [email-masked], [email-masked]
Date: Mon, 28 Oct 2019 12:22:27 +0000

Hi Shababe,     Thank you for looping me in this mail trail. However, the case was pending since 2 months back and now if we inform the customer to return the item and refund will done, so he will be annoyed with our service.     So could you please tell me if it is possible that we can offer a voucher to customer and accept a return as well.     Waiting for your response.        Regards,  Seeta Kunwar               
             
              On
              Mon, 28 Oct at  3:43 PM
              ,  Centrepoint <[email-masked]>  wrote:
               
 Looping in 
@Seeta Seeta

 

 
 
 Thanks & Regards, 

 

 Shababe Quamar 

 

 T: +97145174278 

 

 

  

 
  
 From: Hamza Hafeez  
Sent: Sunday, October 27, 2019 4:37 PM 
To: Mohammad Shababe Quamar <[email-masked]>; Centrepoint <[email-masked]>; Sonal Prasad <[email-masked]> 
Cc: Chester Dsouza <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#124810] - Shoes complaint. 

 

 Hi 
@Mohammad Shababe Quamar, 

 

 We do not seem to have any stock in sellable condition for this item. Please advise the customer to opt for a refund in this case. 

 

 

 
 Regards, 

 
Hamza Hafeez

 
 Customer Support / e-Commerce Executive 

  

  

 
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

 
 
Tel: +971 4 517-3209   Mobile: +971 50 483 9600

 
 Shop online at: www.shoemartstores.com 

 

 

 

 

 

 

From: Mohammad Shababe Quamar <[email-masked]>
 
Sent: Sunday, October 27, 2019 4:14 PM 
To: Centrepoint <[email-masked]>; Sonal Prasad <[email-masked]>; Hamza Hafeez <[email-masked]> 
Cc: Chester Dsouza <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#124810] - Shoes complaint. 

 

   
 
 Hi 
@Sonal Prasad

@Hamza Hafeez

 

 
 Please assist on this, customer still waiting for solution.  

 

 
 
 Thanks & Regards, 

 

 Shababe Quamar 

 

 T: +97145174278 

 

 

 
From: Centrepoint <[email-masked]>
 
Sent: Monday, September 09, 2019 12:23 PM 
To: Sonal Prasad <[email-masked]> 
Cc: Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>; Vaibhav Ohri <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#124810] - Shoes complaint. 

 

   

External email sender, please take precaution.

 

 

 Hi Sonal, 

 

   

 
 
Still waiting for your response.

 

 
​

 

 Kindly update us whether the stock is available or not for the Item: 160165756 - - Skechers Mesh Slip-On Walking Shoes with Elasticised Gussets. 

 
 
 ​ 

 
 
 As the customer received the dirty shoes and he is asking for replacement for same shoe. 

 

   

 
 ​ 

 
 
 Thanks & Regards, 

 
 
 Seeta Kunwar 

 

 
 
On Tue, 27 Aug at 9:46 AM
, Sonal Prasad <[email-masked]> wrote:

 

 
 Hi Ribhu, 

 

 

 
 Sorry for the late response, I am checking the stock availability. Will update you asap 

 

 

 
 
Regards

 

 
Sonal Prasad

 

 
e-Commerce Merchandiser

 

 

 

 

 

 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

 

 
 
Tel: +971 4 517-3227   Mobile: +971 54 783 6822

 

 
 
Shop online at: www.shoemartstores.com

 

 

 

   

 

 

 

 

 

 From: Centrepoint <[email-masked]>
 
Sent: Tuesday, August 27, 2019 8:57 AM 
To: Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: Sonal Prasad <[email-masked]> 
Subject: Fwd: Shoes complaint. 

 

 

 
 
External email sender, please take precaution.

 

 

 

 
Hi Team,

 

 

 

 

 
We are awaiting a response on this, please provide an update soon.

 

 

 

 

 
​Query: 

 

 

For order # 9752986839, Customer has received the item not in a new condition. They are not willing to return and refund but want a replacement. They have visited the store
 and have been informed the item is not in stock. 
 
Please check if we have the item available and can replace it? 
 
Item: 160165756 - - Skechers Mesh Slip-On Walking Shoes with Elasticised Gussets

 

 

 

 

 
Regards,

 

 

Ribhu 
Support Team

 

 

 

  

 

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124810:1125156

 

 

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