Subject: RE: [#124810] - Shoes complaint.
From: Mohammad Shababe Quamar <[email-masked]>
To: Hamza Hafeez <[email-masked]>, Centrepoint <[email-masked]>, Sonal Prasad <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Chester Dsouza <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Oct 2019 11:42:59 +0000

Looping in @Seeta Seeta<mailto:[email-masked]>

Thanks & Regards,

Shababe Quamar

T: +97145174278

From: Hamza Hafeez
Sent: Sunday, October 27, 2019 4:37 PM
To: Mohammad Shababe Quamar <[email-masked]>; Centrepoint <[email-masked]>; Sonal Prasad <[email-masked]>
Cc: Chester Dsouza <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#124810] - Shoes complaint.

Hi @Mohammad Shababe Quamar<mailto:[email-masked]>,

We do not seem to have any stock in sellable condition for this item. Please advise the customer to opt for a refund in this case.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 27, 2019 4:14 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#124810] - Shoes complaint.

Hi @Sonal Prasad<mailto:[email-masked]> @Hamza Hafeez<mailto:[email-masked]>

Please assist on this, customer still waiting for solution.

Thanks & Regards,

Shababe Quamar

T: +97145174278

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 09, 2019 12:23 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#124810] - Shoes complaint.

External email sender, please take precaution.
Hi Sonal,

Still waiting for your response.
​
Kindly update us whether the stock is available or not for the Item: 160165756 - - Skechers Mesh Slip-On Walking Shoes with Elasticised Gussets.
​
As the customer received the dirty shoes and he is asking for replacement for same shoe.

​
Thanks & Regards,
Seeta Kunwar
On Tue, 27 Aug at 9:46 AM , Sonal Prasad <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ribhu,

Sorry for the late response, I am checking the stock availability. Will update you asap

Regards
Sonal Prasad
e-Commerce Merchandiser

[SHOEMART logo]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3227   Mobile: +971 54 783 6822
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0Mjc4ODE3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zpOpJ5t_hSyQMCyY1j2NSIhKqR0Kivox26eK02YuFO8]<https://www.facebook.com/ShoeMartGulf>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0Mjc4ODE3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rphujTzuFV39lvDBYPfjNipQQqKnWVvy-tHkctGnRqQ]<https://www.instagram.com/shoemartme>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0Mjc4ODE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bSAGhC6JO4iq0Gu9uHCLNYBXU8vpbFd-80faJZ9fe0E]<https://www.youtube.com/user/shoemartgulf>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 27, 2019 8:57 AM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Shoes complaint.

External email sender, please take precaution.
Hi Team,

We are awaiting a response on this, please provide an update soon.

​Query:
For order # 9752986839, Customer has received the item not in a new condition. They are not willing to return and refund but want a replacement. They have visited the store and have been informed the item is not in stock.

Please check if we have the item available and can replace it?

Item: 160165756 - - Skechers Mesh Slip-On Walking Shoes with Elasticised Gussets

Regards,
Ribhu
Support Team
On Fri, 23 Aug at 11:54 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

For order # 9752986839, Customer has received the item not in a new condition. They are not willing to return and refund but want a replacement. They have visited the store and have been informed the item is not in stock.

Please check if we have the item available and can replace it?

Item: 160165756 - - Skechers Mesh Slip-On Walking Shoes with Elasticised Gussets
​
Regrads,
Ribhu
Support Team

On Thu, 22 Aug at 9:54 PM , thelolman 2014 <[email-masked]<mailto:[email-masked]>> wrote:
Dear Centrepoint.

This is a follow-up email about my complaint, I’ve went to the Shoemart store specifically the one in Sharjah City Centre, the employees told me that they don’t have a pair of these shoes and said and I quote “we checked in all Shoemart and Centrepoint locations and branches and they don’t have a new pair for me in order to exchange”, this has gone beyond the limits by you guys sending in a dirty and filthy used pair of shoe and the amount of time you took to reply to me. I’m not going to leave this complaint by it self, it’s not right for you to send a dirty pair of shoes to me and have no replacement for it and I have to say again I don’t need the money! I need the shoes. Please arrange a solution, I don’t care if it doesn’t comply by the policy, I need a solution for this problem that you guys started, please bare with me and answer as fast as you can.

Best regards, Karam.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

124810:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com