Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)
From: Abhilash Kuttalam <[email-masked]>
To: Max Alfanarkhobar <[email-masked]>
Cc: Ksaconloc Ops <[email-masked]>, Escalations Dxbteam <[email-masked]>, Max Ecom <[email-masked]>, Hussam Fahim <[email-masked]>, Omnichannel Support <[email-masked]>, Varun Binani <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 28 Oct 2019 08:37:10 +0000

Dear Team,

Please do uncollect and RTS ASAP and reply to all to confirm.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Mohd Imran <[email-masked]>
Sent: Thursday, October 10, 2019 2:34 PM
To: Mohammad Shababe Quamar <[email-masked]>; Max Alfanarkhobar <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Ksaconloc Ops <[email-masked]>; Escalations Dxbteam <[email-masked]>; Max Ecom <[email-masked]>; Hussam Fahim <[email-masked]>; Omnichannel Support <[email-masked]>; Varun Binani <[email-masked]>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Kindly get this resolved on priority.

Regards
Imran

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 08, 2019 12:58 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Hi @Abhilash Kuttalam<mailto:[email-masked]>

I already created the RMAs of below mention order, so please follow up with store team and sent back the order to warehouse for RTS.

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Mohd Imran
Sent: Tuesday, October 08, 2019 12:44 PM
To: Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Looping @Seeta Seeta<mailto:[email-masked]>

From: Mohd Imran
Sent: Tuesday, October 08, 2019 12:44 PM
To: Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Is there any update on this issue? Customer is badly chasing us for the resolution.

Regards
Imran

From: Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 02, 2019 11:35 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Dear Abhi

We can’t do cash return because it has crossed 30 days , kindly check the attachment and help  us to do refund for same order .

Thanks & Regards,
Lutfi Ibrahim
Store Manager – Max Al Fanar (60143)
Mobile:0540234325  EXT: 5555
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I Khobar I Saudi Arabia

<http://landmarkgroup.com/>  
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>   URL:www.landmarkgroup.com<www.landmarkgroup.com>

From: Abhilash Kuttalam
Sent: Sunday, September 29, 2019 2:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>; Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Dear Jessie,

Reply from store manager.
Please call him if there is any query:

Lutfi – 0540234325

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 29, 2019 1:36 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)
Importance: High

Hi Abhilash,

There is still no reply to this concern.

Please help us on this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Abhilash Kuttalam
Sent: Thursday, September 26, 2019 2:05 PM
To: Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278 (Reminder)

Dear Team,

Please confirm.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Abhilash Kuttalam
Sent: Sunday, September 22, 2019 6:14 PM
To: Max Alfanarkhobar <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Dear Murtada,

The order is marked as collected on system. But customer says he has not taken the parcel.
Please check and update us.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Omnichannel Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 22, 2019 6:02 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Dear Abhilash,

This order is from the store code 60143, could you please connect to that store POC.

Thanks and Regards
Sagar NV

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 10, 2019 4:36 PM
To: Omnichannel Support <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Dear Sagar,

Please help.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 10, 2019 2:23 PM
To: Omnichannel Support <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Hi All,

We need a proof of ID as to who collected this order since the customer claims that they never collected this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Omnichannel Support
Sent: Sunday, September 08, 2019 9:19 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Dear Abhilash,

The order is already collected from the customer on 2nd of September 2019 from the store 60143.
Regards
Sagar NV

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 08, 2019 1:51 AM
To: Sagar Vinayaka <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Omnichannel Support <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#126281] - Re: Order Number: 6627443278

Dear Sagar

Please check what is the status of this order. Kindly tell us what is documented as receiver. Also the user ID that has collected the parcel.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 3, 2019 3:03 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#126281] - Re: Order Number: 6627443278

External email sender, please take precaution.
Hi Abhilash,

Order 6627443278 was sent to 'Al Fanar Mall, Al Khobar, KSA'.

Kind Regards
Rajan

On Tue, 3 Sep at 12:39 PM , Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

May I know which store the parcel was sent to?

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 31, 2019 11:16 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#126281] - Re: Order Number: 6627443278

External email sender, please take precaution.
Please take a look at ticket #126281<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/126281>

Hi Team,

With reference to order number: 6627443278.

Order status is showing picked up but customer is claiming that they have never collected their order and even asked Customer Support to cancel this order.

Please check this issue as customer is chasing for their refund.

Let us know if you need any assistance.

Kind Regards
Rajan

126281:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

126281:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com