Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Oct 2019 12:28:02 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re:   Ticket comment <div>Thank you for your quick reply.</div>
<div>Can i just place a new order and deduct the amount from the previous order?<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Oct 27, 2019, at 3:14 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
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<div dir="ltr">Hi Maryam,</div>
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<div style="margin-bottom: 0.0001pt; line-height: normal;"><br></div>
<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">​</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">Thank you for shopping
with us.</span>
</div>
<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>​</span><br>
</div>
<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>We apologise for the inconvenience caused.</span><br>
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<div style="margin-bottom: 0.0001pt; line-height: normal;"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">In the meantime, an
exchange is not available at </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(31, 115, 183);'><a href="http://www.xxxx.com/" rel="noreferrer" target="_blank"><span style="color: rgb(31, 115, 183);" dir="ltr">www.babyshop.com</span></a></span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">. </span>
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<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>​</span><br>
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<div style="margin-bottom: 0.0001pt; line-height: normal;">
<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>As we can check, the items have been collected for return. Once the refund would be processed from our end, it requires 2-15 additional business days to process the refund as per the bank norms. </span><span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>We request you to place a new order.</span>
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<div style="margin-bottom: 0.0001pt; line-height: normal;"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr"> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal;" dir="ltr">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">​​</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);' dir="ltr">Feel free to get in
touch with us for further assistance.</span>
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<div style="margin-bottom: 0.0001pt; line-height: normal;"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal;">
<div><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>Your friends,</span></div>
<div>
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>The</span><span> </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51);'>upport Team</span>
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<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sun, 27 Oct at  2:54 PM
              <span class="separator">,  Maryam Ali &lt;[email-masked]&gt;  wrote:
              <div style="direction: ltr;">Dear sir/madam</div>
<div style="direction: ltr;"><br></div>
<div style="direction: ltr;">Aramex agent had received back the damaged item today.</div>
<div style="direction: ltr;">I would like to know when are you giving me back my money or send me the same item correctly?</div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On Oct 23, 2019, at 1:32 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<table class="content" border="0" cellpadding="0" cellspacing="0" style="max-width: 620px; width: 100%; font-family: Helvetica, Arial, sans-serif; background: #ffffff;;background-color:FFFFFF" align="center">
		
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										Here’s what you need to do next.
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									<a href="https://www.centrepointstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" style="display:inline-block;" rel="noreferrer">
									<img style=" border:0; margin:0;" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0;">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
												</td>
												<td align=" left" style="padding:5px 0 0 15px;">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020;" rel="noreferrer">iPhone</a>
</td>
												<td align=" left" style="padding:2px 0 0 10px;">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" style="text-decoration:none;color:#202020;" rel="noreferrer">Android</a>
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<span class="navmenu">
													<a href="https://www.mothercarestores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Mothercare</a></span>
													<span class="navmenu">
													<a href="https://www.lifestyleshops.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a></span>
													<span class="navmenu">
													<a href="https://www.splashfashions.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Splash</a></span>
													<span class="navmenu">
													<a href="https://www.shoemartstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Shoe Mart</a></span>
													<span class="navmenu">
													<a href="https://www.centrepointstores.com/bh/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Offers</a></span>
													<span class="navmenu">
													<a href="https://www.centrepointstores.com/bh/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Clearance</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px;">Thank you for submitting your return request</div>
<div style="font-family:Helvetica, Arial, sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020;">
Hi Mariam Ali Hassan Alanzoor, you’re almost there! You can finish returning this product in a few easy steps:
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0; font-size:18px;">1. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px;line-height: 19px;">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.</div>
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0; font-size:18px;">2. Box up your return</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">
                                                                  Wrap and seal your product in its original packaging, and ensure that all tags are intact. 
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0; font-size:18px;">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0; font-size:18px;">4. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">
                                                                  Your product will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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                        <h4 style="margin:0; font-size:18px;">Here's how your refund works:</h4>
                        <ul style="padding-left: 15px;">
                            <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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										<a href="https://www.facebook.com/CentrepointME" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0; padding:0; line-height:20px;">
<strong>Connect with us</strong> on your favourite social network.</div>
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</table>
			</div>
		</td>
	</tr>
	<tr>
		<td align="center" width="100%">
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://twitter.com/centrepointme" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px;">
											<div style="margin:0; padding:0; line-height:20px;">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
								<tbody>
									<tr>
										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px;">
											<div style="margin:0; padding:0; line-height:20px;">
<strong>Call us on 8000-1271.</strong> <br>7 days a week, 24 hours a day</div>
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</table>
			</div>
		</td>
	</tr>
</tbody>
</table></div>

	</td>
</tr>

		<tr>
			<td class="two-column" style="padding: 5px 0 0 0; background: #eeeeee;" align="center">
				
				<div class="content">
<div class=" column" style="width:49%; display:inline-block;">
	<table width="100%">
		<tbody>
<tr>
			<td class=" inner" align="left">
				<table class="contents">
					<tbody>
<tr>
						<td align="left"><span style="font-size:11px; color:#848483; ">
								© 2019 Retail World Limited </span></td>
						<td> </td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>

<div class=" column" style="width:49%; display:inline-block;">
	<table width="100%">
		<tbody>
<tr>
			<td class=" inner" align="right">
				<table class="contents">
					<tbody>
<tr>
						<td style=" text-align:right; width:100%" align="right">
							<span style="font-size:11px;color:#848483;"> 
							<a href="https://www.centrepointstores.com/bh/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/bh/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_BH_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
						</td>
					</tr>
				</tbody>
</table>
			</td>
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	</tbody>
</table>
</div>
</div>

		
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</div></blockquote>

            </span>
</blockquote>
           </div>
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</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/212226