Subject: refund in SADAD
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>
Date: Sun, 27 Oct 2019 04:18:05 -0700 (MST)

Hi Team, 

In below case customer is email us for refund, As his order was cancelled on validation and we have already initiated the refund for that but customer is unable to find the refund in his Sadad account. 

Could you please check this concern and assist us with this case. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 27 October, 2019 13:14:16 
Subject: refund in SADAD 

Hi Mam, 

With reference to order no # 6444273755 and ticket no # 211280 

Customer placed order by SADAD on 5 Sep 2019 which is on-validation. However, he still not received the refund. 

Hybris shows refund processed on 19 Sep 2019. 

Kindly look and advice. 

Thank you, 
Shivani