Subject: RE: wrong item deliver
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 27 Oct 2019 06:19:02 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

As per ticket # 207385 only 1 item i.e. 161873547 - - Camouflage Printed Mini Shift Dress with 3/4 Sleeves is missing in the order.

You may issue her a voucher for the product price that is AED 65 and close this case.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 24, 2019 6:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>
Subject: wrong item deliver

External email sender, please take precaution.
Hi Team,

In below case customer is complaining about the wrong item received and now customer is in Pakistan.

So could you please suggest what we have to don on this case.

Waiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 October, 2019 18:23:31
Subject: wrong item deliver

Hi Mam,

​

With reference to order no #9756043690 and ticket no #207385

Customer received the wrong item. But now she can not return the item as she is in Pakistan. She will come after 6 months.

Kindly advice.

Thank you,

Shivani

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