Subject: Re: Arabic Language Test - rubaan khan
From: Seeta Seeta <[email-masked]>
To: HR <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, deeksha <[email-masked]>, Saurabh <[email-masked]>
Date: Sat, 26 Oct 2019 05:43:03 -0700 (MST)

Hi Harpreet, 

Karim evaluated the test and he ranked the candidate 5 out of 10. 

Regards, 
Seeta Kunwar 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "deeksha" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Saturday, 26 October, 2019 17:12:12 
Subject: Fwd: Arabic Language Test - rubaan khan 

Hi Seeta, 

Please check the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	rubaan khan 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	if such incident happens i will correct the address and i will apologise for being late in service then i will follow company's norms and rules i will ask to customer politely for "call on hold" then i will call to delivery boy and i will ask him about his current location if he would be somewhere nearby customer's location i will update him customer's correct address and then i will tell to customer that it will be delivered in some minutes and if delivery boy would be away from customer's location then i will ask to my senior and i am sure they will give me a proper solution and in future i will try not to do such kind of mistake and ultimately i will follow company's norms and rules. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	my name is rubaan khan my father name is munavvar Husain im living in Laxmi nagar new delhi currently but basically i am from pratapgarh Utter Pradesh., i completed B.A. program in 2017 and Master from University of Delhi this year, i did 1 year Diploma in translation proficiency from jamia millia islamia new delhi and 1 year diploma in computer operating and programming from NCVT India, 
i like to play cricket,watching documentaries and travelling to new places and interact with new people. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمت الزبون فى الطرىق الجيد و فى الطريق الاحسن هو زلك فى الطرىق الجيد نحن نتكلم الزبون فى الطريق العام و أصنعه أطميناناً و 
فى الطريق الاحسن نحن نتكلم الزبون فى الطريق الجميل نحن نرضى الزبون ونسأله مشكلةً أخرى حتى الآن هو يقول او هي تقول "أنا مسرور بخدمتك 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أنا سامع جيد 
أنا لا أقطع الناس بين الكلام 
عندي وجه متبسم 
عندي صبر جميل 
أنا اعلم كيف أفرح الزبون بزريع الكلام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا سافرت الى دهلى مرة قبل سنتين و هزا الوقت كنت متعلملاً فى الجامعة و أنا سررت كثير 
جداً 
انا بدأت سفرى فى يوم الجمعة 
انا سافرت با القطارعن الفوطنى الى دهلى و دهلى مدينة جميلة أنا نظرت هناك جامعه مليه أِسلاميه و جامعه دهلى و جامعه جواهر لعل نهرو و انا زهبت الى جامع مسجد زلك مسجد 
مشهور و زلك واقع بجانب القلعة الاحمر و صنع شاه جهان زلك المسجدو زلك المسجد جميل جداً 
و ثم زهبت الى كنات فيليس با الميطرو و أِشتريت الملابس لى و لِأُمك و مشيت هناك لمدة قليلة 
و بعد زلك انا زهبت ألى لكشمى نغر مشرق دهلى و لقيت صديقى و طعمت مع صديقى فى الوقت المساء و بعد زلك نمت فى حجرته 
و يوم القادم نحن زهبنا الى مقام آخر و نحن زهبنا الى جامعة مليه أِسلاميه و لقينا 
اصدقاءٌ هناك و سألنا هناك عن تاريخ الجامعة و من كان مؤسس الجامعة 
"أنهم قالو"مولانا محمد على جوهر و رفقاؤه 
نحن تكلمنا فى موضوع مختلفة 
و بعد زلك رجعنا الى البيت نحن رجعنا الى البيت با الميطرو و ثم زهبنا الى الفندق و طعمنا الطعام 
وقت المساء 
و بعد زلك نحن صلينا صلاة العشاءو نمنا بعد زلك ,أنا سررت كثىر جداً بهزا السفر و رجعت 
و فى الآخر الى الوطنى با القطارفى يوم القادم يعطى السفر تجربة كثيرة لحياتى