Subject: wrong item deliver
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>
Date: Thu, 24 Oct 2019 07:13:26 -0700 (MST)

Hi Team, 

In below case customer is complaining about the wrong item received and now customer is in Pakistan. 

So could you please suggest what we have to don on this case. 

Waiting for your response. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 24 October, 2019 18:23:31 
Subject: wrong item deliver 

Hi Mam, 

​ 

With reference to order no #9756043690 and ticket no #207385 

Customer received the wrong item. But now she can not return the item as she is in Pakistan. She will come after 6 months. 

Kindly advice. 

Thank you, 

Shivani