Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Sat, 5 Nov 2022 10:11:01 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

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Mohammad Shababe Quamar

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Hi Team, We have identified the fraud case orders, please see the below-mentioned orders detail, pls convey them to customer according to the same.

Mohammad Shababe Quamar

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Already coordinated with the Last mile team to hold these shipments.

Mohammad Shababe Quamar

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Mohammad Shababe Quamar

Hi Team, We have identified the fraud case orders, please see the below-mentioned orders detail, pls convey them to customer according to the same.

Hi Shababe, here do we have to inform the customers that their shipment is on hold or do we have to verify the orders placed by them or not?

Nikhil Bishnoi

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Hi @akshay.berry1 @mohmoud.elsayed With regards to ticket id 5006274, the customer has complaint for a fault int he item and the concept hear had approved for the replacement. But the customer has denied the replacement and is asking for the refund. Can we go ahead and raise a return request for the same.

Nikhil Bishnoi

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Nikhil Bishnoi

Hi Shababe, here do we have to inform the customers that their shipment is on hold or do we have to verify the orders placed by them or not?

Hi Nikhil, informed to Last mile team to put on hold these shipments, so need to follow up with OLM and Shipa team, we are coordinating from Dubai, just in case you will receive any inquiries from customer, inform them, all these orders all suspicious that's why we can not deliver.

Mohammad Shababe Quamar

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Mohammad Shababe Quamar

Hi Nikhil, informed to Last mile team to put on hold these shipments, so need to follow up with OLM and Shipa team, we are coordinating from Dubai, just in case you will receive any inquiries from customer, inform them, all these orders all suspicious that's why we can not deliver.

Noted. Thank you.

Nikhil Bishnoi

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Hi @mohammad.quamar Can you please assist me with this ticket id 5006274. The customer is on chat and is asking for higher management email id. he ordered a product and it was faulty. We tried a replacement and the cx denied. Now, he wants return and refund. The refund value is AED 487.00

Nikhil Bishnoi

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Nikhil Bishnoi

Hi @akshay.berry1 @mohmoud.elsayed With regards to ticket id 5006274, the customer has complaint for a fault int he item and the concept hear had approved for the replacement. But the customer has denied the replacement and is asking for the refund. Can we go ahead and raise a return request for the same.

Hi Nikhil, As confirmed by the concept team, we can only do the replacement of this item. pls pass the same on to customer

Mohammad Shababe Quamar

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Mohammad Shababe Quamar

Hi Nikhil, As confirmed by the concept team, we can only do the replacement of this item. pls pass the same on to customer

Will inform the same, but he is persistent and wants a return and refund. He is on chat with me now https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122/conversation/667214641324913

Nikhil Bishnoi

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Nikhil, this item is non-refundable, only we do the replacement

Mohammad Shababe Quamar

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Mohammad Shababe Quamar

Nikhil, this item is non-refundable, only we do the replacement

Noted

Nikhil Bishnoi

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