Subject: RE: With reference to order #6447417001 and ticket #197320
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 24 Oct 2019 07:02:59 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

As per Aramex shipment is delivered on 20th October.

Can you please cross check with customer once again.

Regards
Imran
From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 23, 2019 7:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Subject: With reference to order #6447417001 and ticket #197320

External email sender, please take precaution.
Hi Team,

In below case customer is claiming that he has not received (153174460 - - Juniors Foldable Bath Tub) item, According to the hybris the item was already delivered to him and we have already escalated this concern with relevant team and they have confirmed that the item was shipped from warehouse.

The item cost is SAR 151, Could you please help us in this case as customer is constantly chasing for his item.

Regards,
Seeeta Kunwar
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 October, 2019 19:07:08
Subject: With reference to order #6447417001 and ticket #197320

Hi Ma'am,

With reference to order #6447417001 and ticket #197320

Customer is claiming that he has not received one item (153174460 - - Juniors Foldable Bath Tub - SAR151.00). However I have checked with all the team which is showing that it has been delivered.

Kindly assist in resolving the issue.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com