Subject: With reference to order #6447417001 and ticket #197320
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Date: Wed, 23 Oct 2019 08:06:10 -0700 (MST)

Hi Team, 

In below case customer is claiming that he has not received (153174460 - - Juniors Foldable Bath Tub) item, According to the hybris the item was already delivered to him and we have already escalated this concern with relevant team and they have confirmed that the item was shipped from warehouse. 

The item cost is SAR 151, Could you please help us in this case as customer is constantly chasing for his item. 

Regards, 
Seeeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 23 October, 2019 19:07:08 
Subject: With reference to order #6447417001 and ticket #197320 

Hi Ma'am, 

With reference to order #6447417001 and ticket #197320 

Customer is claiming that he has not received one item (153174460 - - Juniors Foldable Bath Tub - SAR151.00). However I have checked with all the team which is showing that it has been delivered. 

Kindly assist in resolving the issue. 

Regards, 
Manish