Subject: RE: [#198692] - Delivery
From: Ali Waqar <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Max <[email-masked]>, Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Tue, 22 Oct 2019 09:21:47 +0000

Dear Malik,

We having some internal issue that time, the shipment already collected by customer case is closed for now.

Thx..

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Malik Ismail <[email-masked]>
Sent: Tuesday, October 22, 2019 7:50 AM
To: Ali Waqar <[email-masked]>; Max <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shatakshi Pandey <[email-masked]>
Subject: RE: [#198692] - Delivery

Hi Ali,

The below address is not showing to GC ?

And if address not complete how shipment OFD twice and why it’s not assigned to correct GC?

Kind Regards,
Malik Ismail
From: Ali Waqar [mailto:[email-masked]]
Sent: Monday, October 21, 2019 4:40 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#198692] - Delivery

External email sender, please take precaution.
Dear Malik,

Actually that shipment went twice for OFD but GC bring back to station both time due to address not complete as it wasn’t belongs to that GC area. So then we moved to agent office which is near by customer area, team sent message on his cell phone mentioned the collection point address find the below.

RUH-Sulymanyeh outlet
SHOH<https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=438>
HFPU
1
1/A2 S6 L2
‏Entry In Sulaymnaiyah HFPU - General
MuhammadM
InfoLink
10/17/19 1038
10/17/19 0943
RUH-Sulymanyeh outlet
COMM<https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=835>
BSMS
1
SMS - 966581222429
‏عميلنا العزيز، يمكنك استلام شحنتك رقم 45043118271 من لاند مارك من ارامكس السليمانيه قبل 27 - Oct , الموقع http://goo.gl/BZtTUW<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgoo.gl%2FBZtTUW&data=02%7C01%7CAliW%40aramex.com%7Ce3c0f81bfd31451cb92c08d756ab556c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637073166185869830&sdata=lS%2BzP%2BCk0Hcitqf9xMk3tFuEz2S4dSlk%2BK%2FWdLOL8ts%3D&reserved=0>
MuhammadM
InfoLink
10/17/19 1038
10/17/19 0947

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 21, 2019 3:34 PM
To: Ali Waqar <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#198692] - Delivery

Hi Ali,

Please note customer already collected the shipment.

Just want to know why he didn’t received any call and received sms to collect from office.

Kind Regards,
Malik Ismail
From: Ali Waqar [mailto:[email-masked]]
Sent: Monday, October 21, 2019 4:27 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#198692] - Delivery

External email sender, please take precaution.
Dear Malik,

Well noted team has been informed to arrange urgent delivery.

Thx..

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 21, 2019 3:25 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ali Waqar <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#198692] - Delivery

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Ali,

As per customer he didn’t received any call and just received sms to collect shipment from office.

Please check and revert.

AWB 45043118271

Kind Regards,
Malik Ismail
From: Ron Thomas
Sent: Monday, October 21, 2019 3:45 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#198692] - Delivery

@Malik Ismail<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Max <[email-masked]<mailto:[email-masked]>>
Reply-To: Max <[email-masked]<mailto:[email-masked]>>
Date: Monday, October 21, 2019 at 3:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#198692] - Delivery

External email sender, please take precaution.

hi team,
with reference to order number 6447728706;
​
​customer reported that he opted for home delivery and paid delivery charges.
​
​however the delivery agent refused to deliver the package to his address and forced him to go collect it from the office.
​
​customer is angry and wants a compensation.
​
​please check and do the needful.
​
​sincerely,
​
​hamada

198692:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CAliW%40aramex.com%7Ce3c0f81bfd31451cb92c08d756ab556c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637073166185879827&sdata=aEpuid1o%2Flt9licLO4IS7lQN4trKluT3N%2FCvR2BwyG8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CAliW%40aramex.com%7Ce3c0f81bfd31451cb92c08d756ab556c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637073166185879827&sdata=aEpuid1o%2Flt9licLO4IS7lQN4trKluT3N%2FCvR2BwyG8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>