Subject: Fwd: Arabic Language Test - Hussein Ahmed
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Oct 2019 06:03:43 -0700 (MST)

Hi Seeta, 

Please evaluate the test by the client. Shakeeb checked it internally and rated 9/10. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Hussein Ahmed 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello Sir, i'm john from Pizza hut, I'm sorry to inform you that your order has delivered to wrong location by mistake, but I solve the problem I have call the delivery boy and he's on the way to you I give him the right location, now your order is near by you Sir, and also we are not aspect this, as apology this order is free from pizza hut we hope you enjoy your Pizza you and your family, we understand the condition about delaying the order, next order it will never happen, we hope you to accept our apology 
thank you Sir 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Hussein Ahmed 25 years old , I have born in sennar city in Sudan, I graduate from high school in 2009, I did my IT bachelor in ALribat university in Sudan I graduate in 2016, 
in 2017 I came to india for Information technology courses in Hyderabad, I work in NBCL as Customer service for arabic customer, Credit card and loan, I have experience in SQL and CCNA and JAVA and web development, but my way is oracle DATA BASE and Digital marketing . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمه الجيده : هي اداء الخدمه كواجب علي الموظف وكعمل, والخدمه الممتازه او الرائعه هي التي يراعا فيها رضى الزبون من الخدمه وذلك بالرد السريع وإجراء الإجراءات الازمه في حال كان هناك إجراء يرتبط بعامل الزمن , ومراعاه التعامل وترك بصمه حسنه في نفوس الزبائن وضمان عدم وجود اي خلل او نقص او تاخير, 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1_متحدث للغه العربيه 
2_ لدي خبره في التعامل مع زبائن الوطن العربي والغربي 
3_ خريج حاسوب ولدي الخبره للعمل بشكل افضل واسرع 
4_ اتحمل ضغوطات العمل 
5_ ليس لدي إلتزامات تعيق عملي مستقبلاً 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينه بنغلور : 
تقع هذه المدينه في جنوب الهند في مقاطعه "كارنتكا" وتتحدث هذه المقاطعه لغة " الكندا" . 
تمتاز مدينه بنغلور بالأجواء الطبيعه الجميله الربيعيه علي مدار 9 اشهر في السنه , والأجزاء فيها معتدله . 
أيضاً يميز هذه المدينه الإقبال الكبير للأجانب لها في كثير من النواحي للدارسه او العلاج فهي أيضاُ لديها ما يميزها بالمستشفيات ووتطورها في المجال الطبي هذه المدينه هي الاجمل علي الإطلاق من وجهه نظري في الهند .