Subject: Escalation to the relevant team
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abdelkrim Allel <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 21 Oct 2019 02:38:27 -0700 (MST)

Hi Team, 

In below case customer is claiming that there is 2 item in his order, but as per the hybris all items has been delivered. 

Agent already push back the customer multiple times but customer is still asking for item. The item total cost is 130 SAR. 

Could you please assist us on this case. 

Regards, 
Seeta Kunwar 

From: "Abdelkrim Allel" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 21 October, 2019 14:01:26 
Subject: Escalation to the relevant team 

Hi Seeta, 

Could you please escalate the order number # 6447365438 on the ticket number # 190927 to the relevant team? 

2 Missing item to be refunded. 

161836627 - - Juniors Ready to Go Sylvester Printed T-shirt with Jog Pants SAR 65 

161836629 - - Juniors Ready to Go Sylvester Printed T-shirt with Jog Pants SAR 65 

As we can see the final price exceeded SAR100 could we still get a refund for this order ? 

Looking forward to hearing from you. 

Regards, 
Karim.