Subject: RE: [#145201] - Delivery
From: Ali Mkhaimer <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, ccwebteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Oct 2019 06:20:18 +0000

Dear Mustehsan,

Hope my email find you well.

The back office team was informed.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mustehsan Siddiqui [mailto:[email-masked]]
Sent: Monday, October 21, 2019 8:42 AM
To: Seeta Seeta; Urvika Chaudhary; ccwebteam; Ali Mkhaimer; Mohammad Shababe Quamar
Cc: Nour Hanayneh; Escalations Dxbteam
Subject: FW: [#145201] - Delivery

Guys,

Even after several heads up the team keeps on sending escalation emails without complete information or details.

Going forward for any approval from the Head of Concept, make sure the team first escalates the case to [email-masked]<mailto:[email-masked]>. DO NOT SEND a direct email to the head of brands from now on.

@Mohammad Shababe Quamar<mailto:[email-masked]> – Please do speak to both the team & explain them in details.

Regards,
Mustehsan

From: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 October 2019 at 8:58 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: Fw: [#145201] - Delivery

Mustehsan,
I continue to get requests for refunds without the basic information that I am requesting. Has the customer made this claim before and the time and frequency the customer has bee shopping with us. Please ensure the teams are 100% clear on this requirement. I will not answer any requests without this information.

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: October 20, 2019 9:05 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#145201] - Delivery

External email sender, please take precaution.
HI Mike .

with reference to order number :6443377697

item id :161525947

the customer is complaining that he didn't receive the item mentioned above with the order.
can you please give us approval to do the refund for missing item

Regards
Shakeeb
On Mon, 16 Sep at 3:46 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
HI team .

with reference to order number :6443377697

item id :161525947

the customer is complaining about missing item,
can you ​please give us approval to do the refund for missing item
regards
obiedo
On Thu, 5 Sep at 7:55 PM , Abosaud Aotaibi <[email-masked]<mailto:[email-masked]>> wrote:
القطعه التي لم تصلني الحقيبه
وصلني حقيبة الطعام والمقلمه فقط

في خميس، 5 سبتمبر، 2019 في 1:59 م، كتب Centrepoint <[email-masked]<mailto:[email-masked]>>:
​مرحبا ابو سعود .
​
نشكرك على التواصل معنا .
​
هل بامكانك ارسال اي قطعه لم تصلك .

لانه كما هو موضح لدينا انه تم استلام جميع القطع من شريك الشحن.

لا تتردد في ارسال اي استفسار حتى تتم مساعدتك باكمل وجه .

سعيدون بخدمتك .
​
أصدقائك .

فريق الدعم .
​

145201:1125156
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